Statutory Rights - Consumer Rights Act

Category: Purchased from Retailer/Internet Seller

The Sale of Goods Act , which now called the Consumer Rights Act 2015 is in effect a guarantee for the consumer against poor workmanship and mis-representation for a period of time during the life exp...

My Halogen Bulb has exploded

Category: Halogen Bulbs

It is exceptionally rare for a Halogen Bulb to shatter or explode. Because of the serious nature, we have put together the reasons why this may happen below, many of which are out of the control ...

I have bought a product from Amazon and they tell me to contact the manufacturer.

Category: Purchased from Retailer/Internet Seller

If Amazon or any Internet Seller says that you must contact the Manufacturer over any faulty product, then you should advise them of your rights, and tell them that they are responsible. Under the Con...

Download Instruction Manuals

Category: Instruction Manual Download

Please click the link against the product model number to download the latest Instruction Manual. Old and obsolete products may not be available! Model No.  Brand / Product Description Hyperlink   HEA...

GUIDE - How do i link new devices to the MIP System?

Category: Door Chimes

See Guide attached

The retailer which I purchased this faulty product says I must contact the manufacturer.

Category: Purchased from Retailer/Internet Seller

If any Retailer or Internet Seller says that you must contact the Manufacturer over any faulty product, then you should advise them of your rights. Under the Consumer Rights Act 2015, the Retailer or ...

GUIDE - How do i do a Factory Reset on MIP System products?

Category: Door Chimes

See guide attached.   FACTORY RESET This process will reset to factory default and clear any linked Bell Pushes/Transmitters to the Chime Unit. It should only be used when you wish to restart the link...

The water in my kettle has a bad taste or smell!

Category: Kettles

Bad tasting/smelling water can occasionally be found in kettles during the summer months. This is not a fault of the kettle but the amount of Chlorine which Water Authorities add to the water during t...

I have recently purchased a Lloytron product and it has become faulty.

Category: Purchased from Retailer/Internet Seller

If your product has become faulty then you must return the item back to the retailer in which it was purchased. If the product was purchased more than 6 months ago, then you may have to prove that the...

My product has a Manufacturers Extended Warranty, how do I claim?

Category: Purchased from Retailer/Internet Seller

If you Lloytron product has come with a 2,3 or 5 Year Extended Manufacturer's Guarantee/Warranty then to activate the Guarantee/Warranty you should send the Warranty Card together with Proof of Purcha...