Lloytron Consumer Help Desk
Lloytron Consumer Help Desk

Hello, how can we help?

SPAM / JUNK FOLDER

Lloytron Customer Services replies to all tickets usually within 24hrs (except at weekends / Bank Holidays).

When you create a ticket, you will receive an automated reply. If you have not received this automated reply or any reply from Customer Services then you should check your SPAM/JUNK folder in case your provider or your settings has deemed our replies as SPAM.

This is out of our control.

AMAZON

If you have purchased a product from Amazon and wish to return the product, or ask for a refund, then you must contact Amazon or the Marketplace Seller in which the product was purchased. The seller is shown in your Amazon account against your order.

Alternatively contact Amazon directly on 0203 356 6212 or freephone 0800 279 7234.

Lloytron Ltd is not responsible for products purchased via Amazon.

INSTRUCTION MANUALS

DO YOU NEED AN INSTRUCTION MANUAL?

To find the Instruction Manual for your product, search for the Model number for the product which is shown on the label under the product.

Please CLICK HERE

HELP NEEDED!

PLEASE CHECK THE "Knowledgebase" BEFORE CREATING A TICKET!

It may provide the answers you require! Thank you. 

Please CLICK HERE

PRODUCT WARRANTY REGISTRATION

REGISTER YOUR EXTENDED WARRANTY HERE! 

Please CLICK HERE!

Note: Dont forget to attach your proof of purchase using the "Choose File" buttons and it must be completed within 28 days of purchase. Thank You!

 

Click for Warranty Rules

 

PROBLEMS USING THE ONLINE WARRANTY FORM?

If your computer/phone will not allow you to use this online form, then please download and print the form in the link below, complete in full and then post to Customer Services. 

Warranty Form Download

PRODUCT WARRANTY CLAIM

MAKE A CLAIM AGAINST YOUR WARRANTY!

To make a warranty claim you will need the warranty reference number (It will look like Q9E-FF23-XKER) that was sent in the original email or letter to you.

This reference is the ticket number which you will need to enter. (If lost, submit a new query ticket)

Please CLICK HERE!

Note: The first 12 months of the manufacturer's extended warranty is with the retailer / online seller.

CREATE AND SUBMIT A NEW QUERY TICKET

ASK US A QUESTION!

Please create a new ticket and provide as much detail as possible to ask Customer Services a question. 

Note: The model number and batch number will help us resolve queries more efficiently, but if any fields are unknown, the please simply write unknown or N/A.

Please CLICK HERE!

VIEW OR REPY TO AN EXISTING TICKET

REPLY or VIEW A CURRENT QUERY!

To make reply or reopen an existing query ticket use the ticket reference from previous emails sent.

Note: It will be three sets of digits and will look like AX2-B23D-GHQW

Submit a ticket

To create a new ticket click the link to "Create a Ticket".

Please complete the help desk questionaire for us to assist you as quickly as possible.
View existing tickets

If you have already submitted a ticket and wish to view or reply a current ticket then click "View an existing ticket".

You will then be asked for your unique reference number before proceeding.

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